At Returnflows we have a clear ambition: we want to change how millions of people experience returns – and have fun along the way. In just over a year we have passed 300+ paying customers, and more than 50% of our new customers now come from outside Denmark. We are now looking for a Technical Onboarding Specialist to make sure new customers go live with Returnflows efficiently, confidently and without a hitch.
The opportunity
Onboarding customers to Returnflows is hard work: we have to get up to speed on a customer's entire business fast, and from every angle - e-commerce, finance, logistics and customer service. It often means creating structure and dialogue across the customer's external partners, and the margin for error is zero.
The role is genuinely unique because you get the best of several worlds: you gain insight into hundreds of Shopify setups across borders, you become the link between new customers and our own product development, and you get seriously good at the niche that operations and logistics is.
The right candidate
- You have e-commerce experience and a deep understanding of Shopify (from a webshop, an agency or a SaaS company, for example)
- You know your way around warehouse and shipping solutions (WMS/TMS)
- You thrive in a role where you are both technical and communicative
- You are structured, detail-oriented and can run several customer projects at once
- You care about doing things properly
We are growing, things move fast, and that means you get both a lot of responsibility and a lot of influence.
Your responsibility
You own the onboarding of your own customers – from signed contract to successful go-live.
That includes:
- Mapping out the customer's setup, systems and ways of working
- Planning and driving the implementation
- Executing the Returnflows setup, sometimes creatively
- Testing, quality assuring and securing a stable go-live
- Training the customer's team(s) and making sure they get off to a strong start
- Being the customer's voice internally when experience and insight need to be passed on
We measure your success on time-to-live, NPS, time-to-value, churn among new customers and how smoothly go-lives run, among other things.
About us
At Returnflows we work at a genuinely exciting intersection of system integrations, shipping and logistics concepts, and Shopify. We are a young team from very different backgrounds with one important thing in common: we all want to work with engaged, capable and kind people who care about getting things right - down to the smallest detail.
In a short space of time we have become the largest returns solution in Denmark, and every month we win new customers in Sweden, Norway, the Netherlands and the UK.
Practical details
- Employment: Full-time, Copenhagen.
- Location: Whatever combination of remote and our office on Dampfærgevej in Copenhagen works for you.
- Environment: Ambitious and dedicated, but informal.
- Equipment: We provide a new MacBook Pro and whatever else you need.
- Equity: To be negotiated.
We generally enjoy each other's company - also after work - and hold relaxed social events throughout the year.
Sound like you?
Then send us your CV, a short cover letter and, if you want to impress us, a 60–120 second video where you tell us about yourself and why you are the right fit.
We would like you to start as soon as possible, but we are also happy to wait for the right candidate.
If you have questions, you are welcome to contact us at jeppe@returnflows.com or on +45 27 13 40 53.
